FAQ – Frequently Asked Questions

We know sizing can vary! We recommend checking our specific Size Guide for each product. If you are between two sizes, we often advise taking the larger size for optimal comfort, staying true to the LeSmiley spirit!

Yes! If you can add it to your cart and complete the order, the item is in stock and ready to ship. In the event of an unforeseen stock issue, we will contact you immediately.

We process orders very quickly. If you wish to modify or cancel, please contact our customer service ** within 2 hours** of purchase via our contact form. After this time, it will unfortunately be too late.

Our delivery times vary depending on the destination. Generally, orders are delivered within 3 to 5 working days. Processing and shipping typically take 24 to 48 hours.

We work with trusted suppliers and fulfillment centers around the world to deliver your favorite styles quickly and safely.
Shipping times may vary depending on your location, but we always provide tracking information for every order.

Yes! We offer free standard shipping for all orders.

As soon as your order is shipped (within 48h), you will receive an email containing your tracking number and a link to follow your package in real-time.

Your satisfaction is our priority! You have 3 days from the receipt of your order to request a return or exchange. Items must be new, unworn, and with their original tags.

Yes! You can return or exchange unworn, unused items within 3 days of delivery.
Simply contact our support team with your order number, and we’ll guide you through the process.
Please note: items must be in their original packaging with all tags attached.

• If your order arrives damaged or incorrect, please contact us within 3 days of receiving your package, providing clear photos or videos as proof.

• For manufacturing defects or non-conformities, we will arrange either a replacement or a refund.

Return shipping costs are the responsibility of the customer, unless the item received is defective or if we made an error in the order.

• If the return is due to our error (defective, damaged, or wrong item), LeSmiley will cover the shipping cost or offer a free replacement.

• If the return is due to a personal choice (wrong size, change of mind, color preference, etc.), the customer is responsible for the return shipping cost.

• Please note: LeSmiley may refuse returns sent back without prior authorization or after the allowed timeframe.

You can reach our team via:
📧 Email: support@lesmiley.com
We love hearing from our community and always reply within 24–48 hours.

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