🧾 Privacy Policy

1. Introduction

Welcome to LeSmiley 💛
Your privacy is very important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.lesmiley.com, make a purchase, or interact with our services.

By using our website, you agree to this policy in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

2. Information We Collect

We only collect the information necessary to provide a great shopping experience and ensure our store runs smoothly.

a) Personal Information

  • Name and surname

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via Stripe, PayPal)

b) Technical Information

  • IP address

  • Browser type and device used

  • Navigation data (pages visited, time spent, clicks)

c) Marketing Data

  • Newsletter subscriptions

  • Purchase history and product preferences

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders

  • Send confirmations and shipping updates

  • Respond to inquiries or requests

  • Recommend personalized products

  • Send newsletters and promotions (if you have subscribed)

  • Improve our products and services

We never sell or rent your data to third parties.

4. Sharing Your Data

We may share your data with trusted third parties who help us operate our business, including:

  • Payment Providers: Stripe, PayPal, etc., for secure transaction processing.

  • Carriers: Delivery services to ship your order.

  • Analytics Services: Google Analytics, to help us understand site usage.

  • Marketing and analytics tools (Zoho Campaigns, Google Analytics, Meta Pixel)

All partners comply with strict data protection standards.

5. Cookies 🍪

A cookie is a small text file stored on your device. We use cookies to:

  • Remember your shopping cart.

  • Recognize you on your next visit.

  • Analyze website traffic and performance

You can choose to disable cookies via your browser settings, but this may affect the optimal functioning of the site.

6. Data Retention

We keep your data only as long as necessary for the purposes described above.
For legal and accounting reasons, order-related data may be retained for up to 5 years.

7. Data Security 🔒

We take your privacy seriously and protect your data using:

  • Secure HTTPS / SSL encryption

  • Secure server hosting

  • Restricted access to personal data

8. Your Rights

Under the GDPR and other privacy laws, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Request data portability

  • Object to processing

To exercise your rights, contact us at privacy@lesmiley.com.

9. Third-Party Services

We use third-party services such as:

  • Google Analytics — to understand website traffic

  • Meta Pixel — to improve advertising relevance

  • Zoho Mail  — for communication and email management

Each of these providers has its own privacy policy.

10. Policy Updates

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Last updated: October 2025

11. Contact Us

For any questions or concerns regarding your personal data, please contact us at:
📧 privacy@lesmiley.com
🌐 www.lesmiley.com